baji10 Privacy Policy
This document explains in detail how baji10 collects, uses, and protects your personal information.
Introduction and Scope
baji10 ("we", "our", or "the platform") is a trusted online betting and casino service provider in Bangladesh. When you use baji10's website, app, or any related digital channel, you are considered to have agreed to the terms set out in this privacy policy.
This privacy policy explains what personal information we collect, how it is used, who it may be shared with, and what steps we take to protect your information. This policy should be read alongside our Terms and Conditions and Responsible Gaming policy.
The baji10 platform is intended for users aged 21 and above only. We do not knowingly collect information from any minor, and if such information is found, it is deleted immediately.
What Information We Collect
baji10 collects information from its members in two main ways — information provided directly by you, and information collected automatically.
2.1 Information You Provide Directly
When you register with baji10 or use our services, you are required to provide the following information:
- Full name and date of birth (for age verification)
- Valid email address and mobile number
- Residential address and country
- Payment-related information (bKash, Nagad, Rocket, Upay or bank account details)
- National identity card or equivalent identity document (for KYC verification)
- Your preferred language and communication channel
2.2 Information Collected Automatically
When you use our platform, the following information is recorded automatically:
- IP address and device type
- Browser and operating system information
- Login time and date
- Time spent on the platform and pages visited
- Gaming activity and transaction history
- Cookie and session-related data
2.3 Information Received from Third Parties
We may sometimes receive relevant information about you from our payment partners (such as bKash, Nagad, Rocket), identity verification services, and fraud prevention agencies. This information is used solely to ensure account security and verify the legitimacy of transactions.
Purpose of Data Use
baji10 uses collected information for the following legitimate purposes:
A Account Management
Creating, verifying, and keeping your account secure; confirming age and identity; managing logins and sessions.
B Payment Processing
Processing deposits and withdrawals; maintaining transaction records; detecting and preventing fraud.
C Customer Support
Providing assistance via 24/7 live chat; handling complaints and inquiries; collecting user feedback to improve services.
D Legal Compliance
Adhering to anti-money laundering (AML) regulations; ensuring responsible gaming; meeting the requirements of regulatory authorities.
We never sell your personal information to third parties or rent it out for commercial advertising purposes. All use of your data is transparent, limited, and confined to the purposes described above.
Data Sharing and Disclosure
baji10 may share your information with third parties in the following limited circumstances:
4.1 Service Partners
Our payment processing partners (bKash, Nagad, Rocket, Upay and associated banks) receive only the minimum information necessary to complete transactions. All such partners are contractually bound to maintain privacy standards equivalent to those of baji10.
4.2 Technology and Game Providers
Our game partners including Pragmatic Play, Spribe, PG Soft, and JILI operate within the platform's secure environment to deliver gaming services. They can only see anonymous and aggregated data required to manage game sessions — not your personal identity information.
4.3 Legal Obligations
We may be required to disclose information under applicable laws in Bangladesh or in response to valid orders from regulatory authorities. Any such disclosure is always made in accordance with legal process and within the minimum necessary limits.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets involving baji10, user information may be transferred. Should this occur, we will notify you in advance and the new entity will be required to comply with this privacy policy.
Cookies and Tracking Technologies
baji10 uses cookies and similar tracking technologies to improve its services and personalise the user experience.
5.1 Types of Cookies
- Essential Cookies: These are necessary to maintain login sessions and ensure security. They cannot be disabled.
- Functional Cookies: Used to remember your preferences (language, theme).
- Analytics Cookies: Used to measure platform performance and understand user behaviour — data is processed in anonymous form.
5.2 Cookie Controls
You can disable or delete most cookies from your browser settings. However, disabling essential cookies may prevent some core features of the platform from working properly.
Data Security Measures
baji10 has put in place industry-standard technical and organisational measures to protect user information.
6.1 Technical Safeguards
- SSL/TLS encryption used for all data transmission
- AES-256 encryption for storing sensitive information
- Regular security audits and vulnerability testing
- Two-factor authentication (2FA) support
- Firewall and intrusion detection systems
6.2 Organisational Safeguards
- Only authorised personnel may access personal information
- Regular staff training and privacy awareness programmes
- Rapid response plan in the event of a data breach
However, it is not possible to guarantee complete security when transmitting information over the internet. We ask you to use a strong password and not share your account details with anyone.
Data Retention Period
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.
- Active account data: For the entire duration the account remains active.
- Closed account data: For a minimum of 5 years after account closure (for legal and regulatory reasons).
- Financial transaction records: For the period required under applicable law.
- Cookie data: From 30 days up to 2 years, depending on the type of cookie.
Once the designated retention period ends, data is securely deleted or anonymised.
Your Rights and Options
As a user of baji10, you may exercise the following rights regarding your personal information:
Right to Access
You can request to know what information we hold about you.
Right to Rectification
You can request that any incorrect or incomplete information be corrected or updated.
Right to Erasure
You can request deletion of your information within legal and regulatory limits.
Right to Restrict Processing
In certain circumstances, you can request that processing of your information be limited.
To exercise any of the above rights, please contact our support team via live chat or email. We will respond to your request within 30 business days.
Protection of Minors
baji10 is a service exclusively for adult users (21+). We do not knowingly collect information from anyone under the age of 21.
We verify age during the registration process. If a minor's information accidentally enters our system, it is deleted immediately and the associated account is closed. Parents or guardians with concerns about this matter may contact our support team.
Policy Changes and Updates
baji10 reserves the right to amend or update this privacy policy as needed. If a significant change is made, we will notify you in the following ways:
- Publishing a notice in a prominent location on the website
- Sending an update message to your registered email
- Updating the "Last Updated" date at the top of the page
Continuing to use the platform after any changes are made will be taken as your agreement to the updated policy. We therefore recommend reviewing this page regularly.
Contact and Complaints Process
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your rights regarding your information, please contact us:
Privacy Support Centre
Our support team is ready to answer all your questions in Bengali. Your privacy is our priority.
For more detailed legal information, please visit our Terms and Conditions page. To learn about responsible gaming, visit our Responsible Gaming page.